Trusting others to keep their commitments
Creating a safe environment for colleagues, partners and service users
Trusting colleagues as competent in their field
Being open when things don’t go well, and seeing these as opportunities to improve
Creating loyalty through integrity and transparency
Fairness and openness in how we treat one another
Respecting others’ opinions, and strengths that are different to our own
Operating with dignity, humility and compassion in all we do
Respecting confidentiality and boundaries within our work
Increasing our reach of care through working collaboratively and raising the impact of our work
Ensuring all our actions have a positive outcome for patients and colleagues
Understanding the emotional toll that our work has on each other
Recognising and acknowledging achievements, and celebrating success
Investing the time in each other to share stories and experiences
Celebrating the value we bring to our community, and how important our community are to us
Embracing change and innovation, staying relevant to meet the population need and communities we don’t reach
Being committed to developing ourselves and creating an environment for progression
Commitment to changing at a sustainable pace, communicating our direction and plans
We aim to increase the reach of Hospice services and the quality of our care.
Download the file below to read our 2025 Strategic Plan.
The awards have been introduced to recognise those members of staff and volunteers who have demonstrated the core vision and values of the organisation which focus on Trust, Honesty, Respect, Impact, Value, Evolve. THRIVE.
The Thrive Awards are a celebration of those times where staff and volunteers go above and beyond in their roles, supporting team members and our patients and families.
Lily passed her Fundraising Level 3 Apprenticeship with Distinction, following an 18-month programme. Her assessment included a 15-minute case for support presentation and an hour and a half interview.
Lily has built her skills, behaviours and knowledge on the following areas which have been valuable to the Hospice (not an a exhaustive list!)
Commercial understanding of the third sector and fundraising environment
Fundraising methods and how they are used
Regulation, legislation and codes of practice
Methodologies to undertake internal and external analysis and evaluation of fundraising products and services
Elementary financial principles
Key components of a ‘Case for Support’
Key components of a supporter journey
Key components of a Fundraising Plan
Different methods of communication to internal and external stakeholders
How to approach and engage new and existing supporters
Internal and external dependencies that influence the success of fundraisingLily has now secured a full-time, permanent role within the fundraising team as a Community and Events Fundraising Assistant, showcasing Rowans Hospice’s value of “Value” Recognising and acknowledging achievements, and celebrating success.
Charlotte has worked tirelessly on the implementation of the new finance system. She has provided support to the rest of the team and taken a lead while the Head of Finance has been on leave. The team have been under considerable pressure and Charlotte has approached the challenge calmly and methodically. I really appreciate her support and hard work.
Lauren has been instrumental in supporting the recent changes within the Catering service and has demonstrated the THRIVE values throughout the process. Trust Lauren quickly became a trusted voice in the catering review, offering thoughtful input and showing genuine commitment to improving the food experience for patients. Her reliability and practical suggestions have helped the team move forward with confidence. Honesty She has provided honest, constructive feedback when reviewing the existing menu and patient nutrition options. Lauren has shown integrity in balancing clinical need with patient preference, ensuring that conversations remain person-centred and solutions-focused. Respect Lauren approaches all colleagues with empathy and professional respect, recognising the pressures the catering team face and working collaboratively to support positive change rather than impose it. Her approach has encouraged open and respectful dialogue across departments. Impact Her impact is clear — from helping to shape a more varied and appealing menu to sharing creative ideas for using surplus stock (such as Fortisips in desserts or nutritional snacks), Lauren’s input has directly influenced outcomes that benefit both patients and the organisation. Value Lauren adds real value through her clinical insight and practical mindset. Her suggestions are not only evidence-based but also mindful of cost, waste, and patient wellbeing — helping ensure resources are used smartly without compromising care. Evolve She embraces change with positivity. Rather than resist adjustments to long-standing processes, Lauren has contributed proactively to evolving our approach, helping to modernise the menu and optimise nutrition delivery in a way that feels both progressive and grounded in care.
I would like to nominate Keith. He is always willing to help us on Reception, and when I was unwell, he went above and beyond his usual duties to support me. Nothing was ever too much trouble, and he was consistently kind, thoughtful, and approachable.
Morgan is an absolute IT superstar. He is always available to support with any issues and nothing is ever too much trouble. He has gone above and beyond to support Rowans in saving money, for example by setting up 15 laptops at once! The phone switch was another project where Morgan showed to be a real team player, supporting every department with this change. With the recent website issues, Morgan went above and beyond supporting me (Marketing Manager) in pin pointing the issue to get sorted as soon as possible to get everything back live our staff and community. Whenever there is an IT problem Morgan is always a call away willing to help or escalate it where it’s needed, always with a smile on his face.
Julie is the wonderful manager for the Cowplain Craft Store and has turned it into a wonderful community. She has worked so hard to get it to the warm and welcoming place that it is, the volunteers are lovely to talk to and you can tell how passionate everyone is to help out each other. On top of all the positive comments we get from customers, Julie really does make an effort to involve everyone in the community, with their upcoming Christmas Display, Julie even gets the customers involved with helping to contribute. She has made such a positive impact to the community with how well the shop is run and will always go above and beyond for each unusual request that comes her way.
Chrissy always gives 100% in everything she does. In my opinion, Chrissy is one of the most reliable and dedicated members of the Rowans family, consistently ensuring that patients come first. Chrissy regularly goes the extra mile, whether that’s popping out to the shops to find an item a patient has requested or taking the time to make them feel heard and cared for. Her interactions with patients are a joy to watch, she demonstrates, every day, that their welfare and comfort are her top priorities. It is clear to see that her dedication and support extends to our patients families and friends. Chrissy is uncomplicated and has a pure honesty about her. She is methodical and thoughtful in everything she undertakes, striving to maintain high standards and contributing greatly to the smooth running of the volunteer team she works alongside. Her commitment, compassion and dedication make her an outstanding candidate for this award.
