Committed to providing the highest quality of care

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At Rowans Hospice we make every effort to exceed the expectations of those we care for.

The quality of care we provide is extremely important to us, and we are proud to be rated as OUTSTANDING by the Care Quality Commission.

We achieve these high standards through auditing, benchmarking, risk management and compliance with all aspects of health, safety and welfare for patients, families, staff and volunteers.

Each year we create a Quality Account that describes the quality of the clinical services we offer to the people in our care. It allows us to reflect on what we have achieved to ensure the safety and comfort of our patients and their families.

Our latest Quality Account document can be accessed here:

Quality Account 2023-2024

Feedback on our services

Sharing your views and experiences is important to us. Feedback enables us to look at how we can learn, develop and improve the services we provide.

Questionnaires, in-patient surveys and feedback cards are just some of the ways in which we listen to our patients and families. We investigate all complaints and concerns that are raised and take appropriate action.

Complaints Procedure

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