Quality of Care

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The quality of our care is extremely important to us and we make every effort to exceed the expectations of those we care for.

We are proud to be rated as OUTSTANDING by the Care Quality Commission.

We achieve these high standards through auditing, benchmarking, risk management and compliance with all aspects of health, safety and welfare for patients, families, staff and volunteers.

Our latest Quality Account document can be found here.

Feedback on our services

Sharing your views and experiences is important to us. Feedback enables us to look at how we can learn, develop and improve the services we provide.

Questionnaires, in-patient surveys and feedback cards are just some of the ways in which we listen to our patients and families. We investigate all complaints and concerns that are raised and take appropriate action.

Complaints Procedure


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