Committed to providing the highest quality of care
At Rowans Hospice we make every effort to exceed the expectations of those we care for.
The quality of care we provide is extremely important to us, and we are proud to be rated as OUTSTANDING by the Care Quality Commission.
We achieve these high standards through auditing, benchmarking, risk management and compliance with all aspects of health, safety and welfare for patients, families, staff and volunteers.
Each year we create a Quality Account that describes the quality of the clinical services we offer to the people in our care. It allows us to reflect on what we have achieved to ensure the safety and comfort of our patients and their families.
Our latest Quality Account document can be accessed here:
Quality Account 2022-2023
The Care Quality Commission
The Care Quality Commission is a regulatory body that ensures we meet our legal obligations in all aspects of our care.
Subject to regular inspection we are constantly ensuring that our practices are safe, caring, responsive and well-led; aiming always to achieve the highest standards.
Our reports can be viewed here: www.cqc.org.uk
Accreditation and Affiliations
CHIE - Care and Health Information Exchange
The CHIE is a secure system which shares health and social care information from GP surgeries, hospitals, community and mental health, social services and others. CHIE helps professionals across Hampshire, the Isle of Wight and surrounding areas provide safer and faster treatment for you and your family by:
- Ensuring that you only have to tell your story once.
- Reducing delays to your treatment. For example, by reducing the need to repeat blood tests.
- Making sure the doctors, nurses and others involved in your care know about your medical history.
- Identifying diseases that you might be at increased risk of developing in the future. This can help you to take action early to protect your health.
We ensure that our patients and their families are well informed about how the Care and Health Information Exchange can enable us to provide them with the best possible care.
Through Hospice UK we can benchmark our standards against other hospices and access a range of support services. Educational opportunities enable staff to share their expertise and experience with other healthcare professionals.
NCVO (National Council for Voluntary Organisations)
The NCVO provides advice, support and training opportunities for trustees. This is aimed at improving standards of governance.
NCPC (National Council for Palliative Care)
The NCPC is for all those who are involved in providing, commissioning and using hospice and palliative care services in the UK. The Rowans Hospice is a member of the National Coalition ‘Dying Matters’.
Cyber Essentials is a Government-backed accreditation that confirms Rowans Hospice is protected against all of the most common cyber-security threats. Patients, families, staff, volunteers and supporters can be reassured that their personal data is held safely and securely on our systems as a result of achieving this accreditation standard.
Feedback on our services
Sharing your views and experiences is important to us. Feedback enables us to look at how we can learn, develop and improve the services we provide.
Questionnaires, in-patient surveys and feedback cards are just some of the ways in which we listen to our patients and families. We investigate all complaints and concerns that are raised and take appropriate action.