Quality of Care

The quality of our care is very important to us and we make every effort to ensure our services meet the expectations of those we care for and are of the highest quality. We achieve this through auditing, benchmarking, risk management and compliance with all aspects of health, safety and welfare for patients, families, staff and volunteers.

Our latest Quality Account document can be found here.


Accreditation and Affiliations

The Care Quality Commission

The Care Quality Commission is a regulatory body that ensures we meet our legal obligations in all aspects of our care. Subject to regular inspection we are constantly ensuring that our practices are safe, caring, responsive and well-led; aiming always to achieve the highest standards. Our reports can be viewed at www.cqc.org.uk

CHIE - Care and Health Information Exchange

The CHIE is a secure system which shares health and social care information from GP surgeries, hospitals, community and mental health, social services and others. CHIE helps professionals across Hampshire, the Isle of Wight and surrounding areas provide safer and faster treatment for you and your family by:

  • Ensuring that you only have to tell your story once.
  • Reducing delays to your treatment. For example, by reducing the need to repeat blood tests.
  • Making sure the doctors, nurses and others involved in your care know about your medical history.
  • Identifying diseases that you might be at increased risk of developing in the future. This can help you to take action early to protect your health.

We ensure that our patients and their families are well informed about how the Care and Health Information Exchange can enable us to provide them with the best possible care.

Read the full leaflet


This is a quality improvement programme which covers all aspects of healthcare provision, including non-clinical services. We gained our first accreditation in 2003, and have continued with this every three years. The CHKS programme ensures that our standards of improvement are patient focused and clinically effective. Following our most recent CHKS survey we are proud to announce we have been reaccredited for a further three years.

Hospice UK

Through Hospice UK we can benchmark our standards against other hospices and access a range of support services. Educational opportunities enable staff to share their expertise and experience with other healthcare professionals.

NCVO (National Council for Voluntary Organisations)

The NCVO provides advice, support and training opportunities for trustees. This is aimed at improving standards of governance. Learn more at www.ncvo.org.uk

NCPC (National Council for Palliative Care)

The NCPC is for all those who are involved in providing, commissioning and using hospice and palliative care services in the UK. The Rowans Hospice is a member of the National Coalition ‘Dying Matters’. Find out more at www.ncpc.org.uk

Feedback on our services

Sharing your views and experiences is important to us. Feedback enables us to look at how we can learn, develop and improve the services we provide.

Questionnaires, in-patient surveys and feedback cards are just some of the ways in which we listen to our patients and families. We investigate all complaints and concerns that are raised and take appropriate action.