The quality of our care is very important to us and therefore we make every effort to ensure our services meet the expectations of those whom we serve and it is of the highest quality. We work to achieve this through auditing, benchmarking, risk management and compliance with all aspects of health, safety and welfare for patients, families, staff and volunteers.
Our latest Quality Account document can be found here.
Accreditations and affiliations
The Care Quality Commission
The Care Quality Commission is a regulatory body that ensures we meet our legal obligations in all aspects of our care. Subject to regular inspection we are constantly ensuring that our practices are safe, caring, responsive and well-led; aiming always to achieve the highest standards. Our reports can be viewed at www.cqc.org.uk
This is a quality improvement programme which covers all aspects of healthcare provision, including non-clinical services. We gained our first accreditation in 2003, and have continued with this every three years. The CHKS programme ensures that our standards of improvement are patient focused and clinically effective. Following our most recent CHKS survey we are proud to announce we have been reaccredited for a further three years.
Through Hospice UK we can benchmark our standards against other hospices and access a range of support services. Educational opportunities enable staff to share their expertise and experience with other healthcare professionals.
NCVO (National Council for Voluntary Organisations)
The NCVO provides advice, support and training opportunities for trustees. This is aimed at improving standards of governance. Learn more at www.ncvo.org.uk
NCPC (National Council for Palliative Care)
The NCPC is for all those who are involved in providing, commissioning and using hospice and palliative care services in the UK. The Rowans Hospice is a member of the National Coalition ‘Dying Matters’. Find out more at www.ncpc.org.uk
Feedback on our services
Sharing your views and experiences is important to us. Feedback enables us to look at how we can learn, develop and improve the services we provide.
Questionnaires, in-patient surveys and feedback cards are just some of the ways in which we listen to our patients and families. We investigate all complaints and concerns that are raised and take appropriate action.