E-Commerce & Stock Processor, Farlington Warehouse

40 hours per week Monday to Friday 08:00 – 16:30

£12.21 per hour

Responsible for sourcing good quality donations for on-line and Retail shops, together with working in all areas of the On-Line proposition, so that income generation opportunities and targets are developed and achieved across Rowans Hospice.

Key Accountabilities, Responsibilities & Tasks

Departmental & Role Specifics

Under the direction and leadership of the Warehouse Manager (WM)

· To be responsible for sorting through donations, identifying items suitable for retail shops and on-line.

· To ensure the warehouses are kept tidy to a high standard

· To be responsible for maintaining your own Health Safety in the work place, make appropriate suggestions where there may be an area of concern.

· To ensure the quantity of online listing numbers across all platforms are optimised for maximum income generation for the Hospice.

· To ensure the day to day operations of on-line platforms, including managing product listings, updating content and ensue seamless user experience for customers

· To provide exceptional customer service by promptly addressing inquiries, resolving issues.

· To prioritise listing stock in a timely manner to ensure the online weekly target is achievable.

· To take clear, precise and detailed images of all goods across all platforms.

· To ensure the distribution of sold items to all online platforms in a timely manner to avoid refunds and breakages.

· To manage all related incoming telephone/message enquiries where needed

· Ensure all Gift Aid opportunities are maximised and accurately processed.

· Re-cycle unsaleable stock wherever possible.

Qualifications, Skills, Experience, Knowledge & Approach

· Experience of working in a fast-paced warehouse environment.

· Experience of working in the Retail sector.

· Experience of listing online & administration duties.

· Knowledge of online selling platforms and experience in using the internet.

· Photography skills and knowledge of uploading to all online platforms.

· Understands expectation and prioritises workload to meet targets, communicates and collaborates with others.

· Demonstrates good understanding of Gift Aid process.

· Excellent organisational and multi-tasking skills.

· Embrace changes in operational procedures across the organisation.

· Through effective communication gets tasks done within agreed deadline and standards.

· A Team player with a customer-oriented approach.

· Treats all employees fairly and with respect.

· Identifies and clarifies individual customer needs.

· Treats all customers/donors with courtesy and respect.

· Support in the training of all volunteers when required.

· Remains focused when faced with competing demands.

· Able to use own initiative.

· Prioritises work to maximise effective use of resources and effort.

· Process donations to minimise loss and maximise income.

Communication

· Communicates and interacts effectively with staff and volunteers at all levels

· Build strong customer and client relationships by putting the customer/client first and provide excellent customer service.

· Through effective communication gets tasks done within agreed deadline and standards.

· To adhere to all RH policies and procedures

· Working as an integral part of the team, attending team meetings/ briefs supporting colleagues, communication and collaborating with others.

Internal & External Contacts

· RH staff and volunteers

· Donors and supporters

· Contractors and suppliers

· The General Public

Mental and Physical Consideration, Working Conditions & Environment

Able to adapt to unforeseen daily changes through the ability to multitask and prioritise daily activities while working within a fast-paced environment i.e. liaising with customers/donors, processing all online enquiries, monitoring online listing targets, receiving and recording all donations onto the computer systems.

· To complete mandatory and statutory training e.g. Manual Handling, Health & Safety, Safeguarding, Fire Safety Training.

· To take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions. You should ensure that statutory regulations, policies, codes of practice and safety and good house-keeping rules are adhered to.

The Hospice has the advantage of being supported by a number of volunteers. If a volunteer is assigned to assist you at any time, you will still retain responsibility for the requirements of the job in hand in terms of accuracy, efficiency and standards of completion. You will also ensure good communication and be mindful of your responsibility towards that volunteer in terms of Health and Safety.

Closing date: 19 May 2025 – We reserve the right to close this role early if headcount is met

Interview date: 28 May 2025

For an application pack please visit our website