COVID-19 (Coronavirus): guidance on visiting the Hospice

Last updated: 9am Friday 23 April 2021

The symptoms of COVD-19 (Coronavirus) may be more severe in people with weakened immune systems, older people, and those with long term and life-limiting conditions such as diabetes, cancer, and chronic lung disease.

As an organisation, we recognise the need for our services to respond quickly to support those who need our care and support during this difficult time. We will be taking the necessary steps to protect the people we care for both at home and in the Hospice, as well as those working and volunteering with us. We have carefully considered the risks to health and aim to minimise contagion by: reducing multiple social contacts through limiting footfall within the Hospice building, maintaining 2M social distance as far as this is reasonably possible and wearing PPE. Therefore, everyone you come into contact with, will also be wearing a surgical 11R mask and in some situations, goggles and visors may be worn too.  This way we protect you too.


Visiting patients at the Hospice

The health, safety and wellbeing of our patients, their families and our staff remains our absolute priority and like all health organisations we have been impacted by COVID -19, affecting both patients and staff within Rowans Hospice.

We are enabling limited visiting to patients, recognising the importance of maintaining connections with close family and friends. We, like everyone else, need to abide by the law and therefore this Visiting Policy details current regulatory requirements to reduce the spread of the Coronavirus.

If you have had contact with anyone who has symptoms of COVID-19, have received a positive COVID-19 test or have been told to quarantine, you will not be able to visit Rowans Hospice.  Please telephone the Nursing Team to discuss your situation and to organise virtual communication.

Please click here to download and read our FULL Visitor Policy, which contains important information about procedures to follow, so that you are fully informed before making a visit to the Hospice.

To protect everyone accessing the In-Patient Unit, including staff, volunteers, patients and visitors alike, routine testing is being undertaken.  For patients, a test will be undertaken on the day of admission and on day 5 to support with their medical assessment and treatment plan.  For visitors, a lateral flow test will be available twice a week at the Living Well Centre; a separate building adjacent to Rowans Hospice.

All visitors will be required to sign in at the Rowans Hospice Reception and don the IIR surgical face mask. On entry to the In-Patient Unit, visitors will need to remove their outdoor coat and wash/sanitise their hands as well as don a plastic apron and gloves. Frequent hand washing, is also encouraged before and during your visit and water-free sanitisers are available too.  We politely therefore ask that all visitors adhere to this policy and follow the guidance it states.


Please ensure you read the FULL Visitors Policy here

  • Each patient can have six named visitors with two visitors at any one time. We request that these visits are pre-arranged and organised amongst those who are named
  • Twice weekly and a few days a part, each named visitor will be asked to book in for a supervised lateral flow test, prior to visiting the In-Patient Unit
  • On days when you are not accessing a test, please arrive no more than five minutes before your visit
  • Visitors will asked to wear a surgical mask, which should be donned prior to entry into the In-Patient area. (If a medical condition exempts the visitor, if suitable, a Perspex visor will be provided).  The mask/visor and apron must be worn for the entirety of your visit
  • Don a plastic apron and gloves
  • Visitors will be shown to the patient’s en-suite room, unless directed by clinical staff to a waiting area whilst care and treatment is provided.
  • If indicated, additional PPE will be made available should this be required
  • The Coffee Shop is currently closed; however you will be offered refreshments throughout your visit. Food and beverages are also available outside the Coffee Shop with an honesty box.  All payments need to be via card or correct money placed into the honesty box as change cannot be provided
  • Additional visitors will be considered as appropriate when the patient is very near the end of their life
  • Overnight stays will be permitted when a patient is in final stages of life
  • ‘’Virtual” visiting will also be encouraged to reduce the volume of people in the building; electronic devices and support will be provided as needed

Changes to Services

The current status of our services is as follows:

  • The In-Patient Unit remains open to offer care in dying and specialist symptom control,  acute carer support, and specialist rehabilitation, regardless of COVID status, unless ventilation and acute hospital intervention is deemed appropriate.  Please note all transfers from hospital and the community will be nursed wearing PPE (Personal Protective Equipment).
  • Rowans Hospice at Home service continues to operate and will prioritise all those who  are imminently dying over the 24 hour period, 7 days a week, regardless of COVID status, taking the necessary precautions to protect everyone.
  • The Living Well Centre (LWC) is closed currently to patients, carers and the bereaved, and its drop-in sessions, out-patient appointments and clinics are suspended until further notice. In exceptional circumstances face to face visits can be arranged if virtual methods of support are inadequate for the person’s physical and/or psychological needs. A suite of virtual therapy sessions and activities is now available. Direct Dial in to the LWC – 023 9224 8011 (10 – 4-week days). Voicemail messages will be answered as soon as possible on the next working day.
  • ‘Life-Line’, A support and advice line is manned from 10am – 4pm every week day to support patients, family members, friends, carers and the bereaved through Rowans Living Well Centre. Direct Dial in – 023 9224 8011.
  • Activity within our Education Department is also suspended until further notice as the team dedicate their time on training and upskilling staff and volunteers to provide care. If you have a booking, or are due to attend an event, conference or training, you will be contacted shortly. Virtual training and support is however offered to health and social care professionals caring for those at home and in residential settings.

We understand these changes may cause significant upset and inconvenience. Please be assured we haven’t taken these decisions lightly and are prioritising the safety and well-being of our patients, service users and our workforce

For specific queries about a current patient, carer or family member, or if you have concerns about your own personal situation, please contact us on 023 9225 0001.

Thank you for your support and understanding during this challenging time.

Avoid catching or spreading germs – catch it, bin it, kill it

You can help to stop the spread of any germs by:

  • catching your cough or sneeze in a tissue – bin used tissues straight away
  • washing your hands often with soap and water, especially after coughing or sneezing (use a sanitiser gel if soap and water are unavailable)
  • avoiding close contact with people who are unwell
  • not touching your eyes, nose or mouth if your hands are not clean
  • wearing a shielding mask or face covering if visiting Rowans Hospice sites

For the latest information and guidance on the coronavirus, please visit:

The website The NHS coronavirus website


We need your support

Rowans Hospice is a Charity providing free care and support to people in our community who have a life-limiting illness, and their families.

In order to ensure everyone’s safety during the Coronavirus outbreak, events like our flagship Moonlit Memories Walk, and the children’s Starlit Walk, were cancelled or postponed, and other fundraising events may still be affected in the coming months. This has a huge impact on our income.

We need your support now more than ever as we rely on our community to help us raise almost 90% of our funds. Every pound raised is important to help us to continue this outstanding care for patients and the people important to them, so that they can make the most of every moment together.

Please consider donating today.



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