COVID-19 (Coronavirus): guidance on visiting the Hospice

Last updated: 9am Monday 15 February 2021

The symptoms of COVD-19 (Coronavirus) may be more severe in people with weakened immune systems, older people, and those with long term and life-limiting conditions such as diabetes, cancer, and chronic lung disease.

As an organisation, we recognise the need for our services to respond quickly to support those who need our care and support during this difficult time. We will be taking the necessary steps to protect the people we care for both at home and in the Hospice, as well as those working and volunteering with us. We have carefully considered the risks to health and aim to minimise contagion by: reducing multiple social contacts through limiting footfall within the Hospice building, maintaining 2M social distance as far as this is reasonably possible and wearing PPE. Therefore, everyone you come into contact with, will also be wearing a surgical 11R mask and in some situations, goggles and visors may be worn too.  This way we protect you too.


Visiting patients at the Hospice

The health, safety and wellbeing of our patients, their families and our staff remains our absolute priority and like all health organisations, we have been impacted by COVID-19, affecting both patients and staff within Rowans Hospice Charity.

All visitors must wear PPE (Personal Protective Equipment), to include a surgical 11R mask, plastic apron and gloves at all times in order to ensure they are protecting the person they have come to visit, as well as the staff and volunteers who are caring for the person they are visiting.

We are enabling limited visiting to patients, recognising the importance of maintaining connections with close family and friends. However, we can only continue to support visiting if everyone plays their part in keeping each other safe by following this guidance and adhering to the Visiting Policy.

If you have any symptoms of COVID-19 or have been told to self-isolate you must contact the Hospice before visiting. 

Please click here to download and read our FULL Visitor Policy, which contains important information about procedures to follow, so that you are fully informed before making a visit to the Hospice.

  • Each patient can have two visitors at any one time and we request that this is pre-arranged to avoid disappointment should visitors arrive without prior arrangement.
  • A surgical mask will be given to each visitor on arrival to offer a greater degree of protection.
  • Visitors should observe social distancing with anyone outside of their own household.
  • Visitors should stay within the patient’s en-suite room unless directed by clinical staff to a waiting area whilst care and treatment is provided.
  • Additional visitors will be considered and as appropriate, when the patient is very near the end of his or her life (nurses will suggest this at the right time).
  • ‘’Virtual” visiting will be encouraged to reduce the volume of people in the building; electronic devices and support will be provided as needed.

Changes to Services

The current status of our services is as follows:

  • The In-Patient Unit remains open to offer care in dying and specialist symptom control,  acute carer support, and specialist rehabilitation, regardless of COVID status, unless ventilation and acute hospital intervention is deemed appropriate.  Please note all transfers from hospital and the community will be nursed wearing PPE (Personal Protective Equipment).
  • Rowans Hospice at Home service continues to operate and will prioritise all those who  are imminently dying over the 24 hour period, 7 days a week, regardless of COVID status, taking the necessary precautions to protect everyone.
  • The Living Well Centre (LWC) is closed currently to patients, carers and the bereaved, and its drop-in sessions, out-patient appointments and clinics are suspended until further notice. In exceptional circumstances face to face visits can be arranged if virtual methods of support are inadequate for the person’s physical and/or psychological needs. A suite of virtual therapy sessions and activities is now available. Direct Dial in to the LWC – 023 9224 8011 (10 – 4-week days). Voicemail messages will be answered as soon as possible on the next working day.
  • ‘Life-Line’, A support and advice line is manned from 10am – 4pm every week day to support patients, family members, friends, carers and the bereaved through Rowans Living Well Centre. Direct Dial in – 023 9224 8011.
  • Activity within our Education Department is also suspended until further notice as the team dedicate their time on training and upskilling staff and volunteers to provide care. If you have a booking, or are due to attend an event, conference or training, you will be contacted shortly. Virtual training and support is however offered to health and social care professionals caring for those at home and in residential settings.

We understand these changes may cause significant upset and inconvenience. Please be assured we haven’t taken these decisions lightly and are prioritising the safety and well-being of our patients, service users and our workforce

For specific queries about a current patient, carer or family member, or if you have concerns about your own personal situation, please contact us on 023 9225 0001.

Thank you for your support and understanding during this challenging time.

Avoid catching or spreading germs – catch it, bin it, kill it

You can help to stop the spread of any germs by:

  • catching your cough or sneeze in a tissue – bin used tissues straight away
  • washing your hands often with soap and water, especially after coughing or sneezing (use a sanitiser gel if soap and water are unavailable)
  • avoiding close contact with people who are unwell
  • not touching your eyes, nose or mouth if your hands are not clean
  • wearing a shielding mask or face covering if visiting Rowans Hospice sites

For the latest information and guidance on the coronavirus, please visit:

The website The NHS coronavirus website


We need your support

Rowans Hospice is a charity providing free care and support to people in our community who have a life-limiting illness, and their families.

In order to ensure everyone’s safety during the Coronavirus outbreak, events like Rowans Does Strictly, our flagship Moonlit Memories Walk, and the children’s Starlit Walk, have been cancelled or postponed, and other fundraising events may be affected in the coming months. This will have a huge impact on our income.

That’s why we need your support now more than ever. We rely on our community to help us raise almost 90% of our funds. Every pound raised is important to help us to continue this outstanding care for patients and the people important to them, so that they can make the most of every moment together.

Please consider donating today.



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