COVID-19 (Coronavirus): guidance on visiting the Hospice

Last updated: 2pm, Monday 27 July 2020

The symptoms of COVD-19 (Coronavirus) may be more severe in people with weakened immune systems, older people, and those with long term and life-limiting conditions such as diabetes, cancer, and chronic lung disease.

As an organisation, we recognise the need for our services to respond quickly to support those who need our care and support during this difficult time. We will be taking the necessary steps to protect the people we care for both at home and in the Hospice, as well as those working and volunteering with us.   This includes the wearing of surgical masks by all staff and volunteers based at Rowans Hospice and all visitors are requested to wear shielding masks or  face coverings.


Visiting patients at the Hospice

We have carefully considered the risks to health of multiple social contacts and aim to do everything we can to minimise the risk to all individuals. So, we are reducing the number of people who enter and move around the Hospice building.

We are, however, enabling limited patient visitors, recognising the importance of maintaining connections with selected close family and friends.

  • Each patient can select two people who will be able to visit at any time during their stay.
  • Visitors should stay within the patient’s en-suite room unless directed by clinical staff to a waiting area whilst care and treatment is provided.
  • Two visitors may be offered a one hour visit to say ‘goodbye’ when the patient is very near the end of his or her life (nurses will suggest this at the right time).
  • ‘’Virtual” visiting will be encouraged to reduce the volume of people in the building; electronic devices and support will be provided as needed.
  • We would also be grateful if, when possible, visitors bring their own foldup chairs.

Please click here to download and read our FULL Visiting Policy, which contains important information about procedures to follow, so that you are fully informed before making a visit to the Hospice.

Changes to Services

The current status of our services is as follows:

  • The In-Patient Unit remains open to offer care in dying and specialist symptom control,  acute carer support, and specialist rehabilitation, regardless of COVID status, unless ventilation and acute hospital intervention is deemed appropriate.  Please note all transfers from hospital and the community will be nursed wearing PPE (Personal Protective Equipment).
  • Rowans Hospice at Home service continues to operate and will prioritise all those who  are imminently dying over the 24 hour period, 7 days a week, regardless of COVID status, taking the necessary precautions to protect everyone.
  • The Living Well Centre is closed currently to patients, carers and the bereaved, and its drop-in sessions, out-patient appointments and clinics are suspended until further notice.  A suite of virtual therapy sessions and activities  is now available.  Direct Dial in – 023 9224 8011 (10 – 4 week days). Voicemail messages will be answered as soon as possible on the next working day.
  • A support and advice line is manned from 10 – 4 every week day to support patients, family members, friends, carers and the bereaved through Rowans Living Well Centre.   Direct Dial in – 023 9224 8011. 
  • Activity within our Education Department is also suspended until further notice as the team dedicate their time on training and upskilling staff and volunteers to provide care. If you have a booking, or are due to attend an event, conference or training, you will be contacted shortly.
  • Retail shops and the warehouse will  begin a staged opening from July 1st.  Donations are currently unable to be accepted at any of the retail sites.  New donation sites and appointments to deliver pre-loved items to the Farlington Warehouse will be communicated out soon and we thank you for your patience at this time.

We understand these changes may cause significant upset and inconvenience. Please be assured we haven’t taken these decisions lightly and are prioritising the safety and well-being of our patients, service users and our workforce

For specific queries about a current patient, carer or family member, or if you have concerns about your own personal situation, please contact us on 023 9225 0001.

Thank you for your support and understanding during this challenging time.

Avoid catching or spreading germs – catch it, bin it, kill it

You can help to stop the spread of any germs by:

  • catching your cough or sneeze in a tissue – bin used tissues straight away
  • washing your hands often with soap and water, especially after coughing or sneezing (use a sanitiser gel if soap and water are unavailable)
  • avoiding close contact with people who are unwell
  • not touching your eyes, nose or mouth if your hands are not clean
  • wearing a shielding mask or face covering if visiting Rowans Hospice sites

For the latest information and guidance on the coronavirus, please visit:

The website The NHS coronavirus website


We need your support

Rowans Hospice is a charity providing free care and support to people in our community who have a life-limiting illness, and their families.

In order to ensure everyone’s safety during the Coronavirus outbreak,  events like Rowans Does Strictly and our Moonlit Memories Walk have been postponed, the March and May Skydive dates have been cancelled, and other fundraising events may be affected in the coming months. This will have a huge impact on our income.

That’s why we need your support now more than ever. We rely on our community to help us raise almost 90% of our funds. Every pound raised is important to help us to continue this outstanding care for patients and the people important to them, so that they can make the most of every moment together.

Please consider donating today.



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