COVID-19 (Coronavirus): guidance on visiting the Hospice

Last updated: 11am, Thursday 26 March 2020

The symptoms of COVID-19 (coronavirus) may be more severe in people with weakened immune systems, older people, and those with long term and life-limiting conditions such as diabetes, cancer, and chronic lung disease.

As an organisation, we recognise the need for our services to change quickly during this difficult time. We are carefully monitoring coronavirus developments and following the latest advice provided by the Department of Health and Social Care, NHS England and Public Health England.

We appreciate that this a very difficult situation and we are doing our best to minimise disruption. We do, however, need to take these steps to safeguard our patients and workforce.

Visiting patients at the Hospice

Following the recent Government announcement, we have made the difficult decision that in order to ensure the safety of our patients, staff and volunteers, we are regrettably unable to allow any visitors without express permission. Visiting restrictions will be discussed with each patient prior to admission.

Our aim is to minimise visitors, not eliminate.

Changes to Services

The current status of our services is as follows:

  • The In-Patient Unit remains open.
  • Rowans Hospice at Home service continues to operate and will continue to see patients in the community, as and when appropriate.
  • The Living Well Centre is closed, and its drop-in sessions, out-patient appointments and clinics are suspended until further notice. This also includes therapy services, bereavement support and counselling. However, the team will be in touch with all current service users to discuss individual situations and alternative support or advice during this time.
  • Activity within our Education Department is also suspended until further notice. If you have a booking, or are due to attend an event, conference or training, you will be contacted shortly.
  • All 23 of our Retail shops and our warehouse at Farlington are temporarily closed until further notice.

We understand these changes may cause significant upset and inconvenience. Please be assured we haven’t taken these decisions lightly and are prioritising the safety and wellbeing of our patients, service users and our workforce.

For specific queries about a current patient, carer or family member, or if you have concerns about your own personal situation, please contact us on 023 9225 0001.

Thank you for your support and understanding during this challenging time.

Avoid catching or spreading germs – catch it, bin it, kill it

You can help to stop the spread of any germs by:

  • catching your cough or sneeze in a tissue – bin used tissues straight away
  • washing your hands often with soap and water, especially after coughing or sneezing (use a sanitiser gel if soap and water are unavailable)
  • avoiding close contact with people who are unwell
  • not touching your eyes, nose or mouth if your hands are not clean

For the latest information and guidance on the coronavirus, please visit:

The website The NHS coronavirus website


We need your support

Rowans Hospice is a charity providing free care and support to people in our community who have a life-limiting illness, and their families.

In order to ensure everyone’s safety during the Coronavirus outbreak,  events like Rowans Does Strictly and our Moonlit Memories Walk have been postponed, the March and May Skydive dates have been cancelled, and other fundraising events may be affected in the coming months. This will have a huge impact on our income.

That’s why we need your support now more than ever. We rely on our community to help us raise almost 87% of our funds. Every pound raised is important to help us to continue this outstanding care for patients and the people important to them, so that they can make the most of every moment together.

Please consider donating today.



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