Education Frequently Asked Questions

Please find below a list of all Rowans Hospice Education Frequently Asked Questions. 

How to Book:

For all course bookings and further information, find downloadable flyers for each course on the website; please complete and return the application form on the back of the course flyer.
For all enquiries contact education@rowanshospice.co.uk.

Method of Payment:

Cheque:

Please enclose a cheque made payable to Rowans Hospice with all application forms and send to the Education Administrator, Rowans Hospice, Purbrook Heath Road, Purbrook, Hampshire, PO7 5RU.

Invoice:

To request an invoice to be sent to you or your employer, please complete this section on the application form, including all details. Accepted forms of payment include BACS transfer, cheques and card payment by telephone; quoting the invoice number and name of the course.

Discounts:

We don’t offer discounts, however paying in instalments is negotiable for courses over £100. Please contact the Education Administrator for further details: education@rowanshospice.co.uk.

Refund and cancellation Policy:

In the event of a cancellation a full refund will be given for six weeks notice and a 50% refund will be given for between six weeks and 21 days notice. Unfortunately no refund can be given for less than 21 days notice, but substitutions may be made. Please note that cancellations should be made to the Education Administrator: education@rowanshospice.co.uk.

Data Protection:

Your details will be regarded as strictly confidential under the Data Protection Act, unauthorised disclosure of personal information is an offence.

Equal Opportunities:

All learning abilities welcome; all courses are facilitated by fully qualified, experienced practitioners who will attend to the needs of all participants. We can prepare handouts with large print text on request; guide dogs are welcome. The Seminar Room is fitted with a loop system; if this is off, please ask the facilitator or Education Administrator to switch it on. 

Rowans Hospice will aim to avoid any discrimination, positive or negative, direct or indirect, on grounds of race, gender, religion or belief, sexuality, gender reassignment, disability, being married or civil partner, colour or age, which is not permitted by law or on any other grounds.

Can I reserve a place on a course while I request payment from my employer?

Yes, you will remain on the reserve list until payment or invoicing details are sent to the Education Administrator,  who will confirm your place on receipt. If the course becomes fully booked, you will remain on the reserve list; you will be notified of this.

Where can I park?

Parking is strictly limited on the Hospice grounds, therefore we advise  that you park opposite the Hospice on Purbrook Heath, free of charge. If you do park in the Hospices visitors or staff parking areas, we reserve the right to ask you to move you vehicle at any time throughout the day.

Can I use my mobile phone?

Please refrain from using mobile phones unless during course break periods or in case of emergency. All personal phone calls, should be taken outside in the hospice grounds so as not to disturb the daily workings of the hospice, staff, volunteers or patients. Mobile phones must remain on silent for the duration of the course, for exceptional circumstances please discuss with the course facilitator.

Where can I smoke?

The Hospice is a strictly no-smoking zone, please do not smoke right outside the building. We thank you for your cooperation.

Can you cater for my dietary or religious requirements?

Special needs are considered, particularly in relation to dietary and cultural requirements.

Multi-cultural dietary needs are catered for with awareness of ethnic cooking practices. Please notify the Education Administrator of all requirements upon booking your place on the course.

What happens if I am ill or running late on the day of the course?

Please contact the Education Administrator before the course is due to begin; attending a subsequent date is negotiable.

Contacting the Education Team

To contact us please email: education@rowanshospice.co.uk, or telephone 0239225 0001 and ask to speak to the Education Team. 

How to find us

For directions on how to find Rowans Hospice, the full address and a map please go to: www.rowanshospice.co.uk/contact-us/find-us/

 

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