Complaints Procedure

If you have a complaint about your treatment or if any aspect of the running of the Hospice is causing you concern and has not been dealt with by the registered proprietor (Ruth White, Chief Executive), then please register your complaint with The Local Government Ombudsman

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London SW1P 4QP

Telephone: 0345 015 4033

The Care Quality Commission (CQC) is responsible for inspecting independent hospitals and hospices. If you wish to obtain a copy of the inspection report, contact the Care Quality Commission.

If you are not satisfied with our service provision, you can inform the CQC and advise them that you have contacted the Parliamentary and Health Service Ombudsmen.

Contact details are:

CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Telephone: 03000 616161

Make a complaint:

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