Mission, Values & Philosophy of Care

Our  Mission

To provide hospice care expertise in all settings by working with the NHS, other partners and local community to help people cope with life-limiting illness, death and bereavement.


Our Values

  • We respect the individuality of each person and offer the freedom to express and practice religious, spiritual, philosophical and cultural beliefs.
  • We recognise the value of confidentiality within relationships and aim to maintain this in our work with patients and families.
  • We believe in open and honest communication.
  • We have a research-based approach to patient care and our staff continually seek to update their skills through supervision, education and training.
  • We strive for excellence in the delivery of specialist palliative care and share our knowledge and expertise with the local community and other healthcare professionals.
  • We are committed to further development and improvement of our services.

Our Aims

  • To deliver the very best in specialist palliative care to hospice and hospital in-patients, to those living at home, and to those who would benefit from our other services.
  • To create a therapeutic environment that is calm, relaxing and friendly, and which allows individuals and families comfort, privacy and dignity.
  • To promote well-being and the highest quality of life for patients and families throughout the illness, dying and into bereavement.
  • To promote equal opportunity by creating an environment free from discrimination (e.g. against disability, financial status, ethnicity, sexual orientation), based on individual need.
  • To help patients make informed choices about their care and the setting in which it is received by offering impartial advice and support.
  • To complement overall provision of palliative care in the community.

Our Philosophy of Care

Our philosophy of care is underpinned by the World Health Organisation’s statement that palliative care is

“an approach that improves the quality of life of patients and their families facing a life-threatening illness, through the prevention and relief of suffering by means of early identification, impeccable assessment and treatment of pain and other problems, physical, psychological and spiritual.”

Palliative care:

  • provides relief from pain and other distressing symptoms;
  • affirms life and regards dying as a normal process;
  • intends neither to hasten or postpone death;
  • integrates the psychological and spiritual aspects of patient care;
  • offers a support system to help patients live as actively as possible until death;
  • offers a support system to help the family cope during the patients illness and their own bereavement;
  • uses a team approach to address the needs of patients and their families, including bereavement counselling, if indicated;
  • will enhance quality of life, and may also positively influence the course of illness;
  • is applicable early in the course of illness, in conjunction with other therapies that are intended to prolong life, such as chemotherapy or radiation therapy, and includes those investigations needed to better understand and manage distressing clinical complications.