The housekeeping team are very proud of the high standards of cleanliness throughout the hospice. Infection control is key to their work and with training, cleaning schedules and good practices in place, these standards are well maintained.
In addition to keeping the hospice clean, the team strive to ensure it is homely and inviting, taking great care to prolong the lifespan of the building.
We have the facilities to launder patients’ clothes and this provides great relief to our patients and families, giving them one less chore to think about.
The catering team take great pride in the service provided to our patients, families, staff and volunteers. The team aim to offer a wide range of cooked meals, snacks and beverages, whilst maintaining high standards in nutritious and appertising food.
Individual needs are considered, particularly in relation to dietary and cultural requirements. Although a well balanced diet is desirable, the pleasure that food can bring to our patients is more important than optimal nutrition. It is also important that family members, friends and carers are able to access meals and snacks during their visits.
We aim to provide enticing, home-cooked, nutritious meals and to ensure medical and dietary requirements are met. The chef visits all patients before each meal offering choices from our menus, whether it be a main meal or lighter choices such as home-made soups or jacket potatoes. Freshly prepared English breakfasts are very popular.
Cooked lunches and light meals are provided to complement the care and activities that are provided. Traditional roast lunches are particularly popular.
Full catering services can be enjoyed by family, visitors and friends of patients, whether they are joining patients in their rooms or eating in our coffee shop, which provides a little haven of peace and tranquillity.
Feedback from patients and those who access the catering service is very important to us and we try to ensure all meals are an enjoyable experience.
The role of the caretaker is to undertake general maintenance duties and to provide assistance with the moving and handling of, for example, medical equipment and furniture. Other key aspects of the role include liaising with servicing contractors and testing electrical equipment prior to use in the building, such as laptops brought in by patients. The caretaker also sits on the Health and Safety Committee and is a member of our Environmental Group, supporting safe working practices and promoting awareness of environmental issues.