Quality of care

The aim of The Rowans Hospice is to provide care of the highest quality. We work to achieve this through auditing, benchmarking, risk management and compliance with all aspects of health, safety and welfare for patients, families, staff and volunteers. 

Accreditations and affiliations

The Care Quality Commission (formerly known as the Healthcare Commission)

The Care Quality Commission is a regulatory body which ensures that we meet our legal obligations in all aspects of our care. Reports can be viewed by visiting their website www.cqc.org.uk

CHKS (formerly known as Health Quality Service)

This is a quality improvement programme which covers all aspects of healthcare provision, including non-clinical services. We gained our first accreditation in 2003, followed by another in 2006. The CHKS programme ensures that our standards of improvement are patient focused and clinically effective. Following our most recent CHKS survey we are proud to announce we have been reaccredited for a further three years until 2015. 

Help the Hospices

Through Help the Hospices we can benchmark our standards against other hospices and access a range of support services. Educational opportunities enable staff to share their expertise and experience with other healthcare professionals. 

NCVO (National Council for Voluntary Organisations) 

The NCVO provides advice, support and training opportunities for trustees. This is aimed at improving standards of governance. Learn more at www.ncvo-vol.org.uk

NCPO (National Council of Palliative Care)

The NCPO is for all those who are involved in providing, commissioning and using hospice and palliative care services in the UK. The Rowans Hospice is a member of the National Coalition ‘Dying Matters’. Find out more at www.ncpc.org.uk

Feedback on our services

Sharing your views and experiences is important to us. Feedback enables us to look at how we can learn, develop and improve the services we provide.

Questionnaires, in-patient surveys and feedback cards are just some of the ways in which we listen to our patients and families. We investigate all complaints and concerns that are raised and take appropriate action. 

"I think that I would like to see more publicity about The Rowans Hospice and how good it is because I feel people would give donations more."